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Meet Penny, the waiter robot that integrates seamlessly with the restaurant team


Waiters robots proliferate around the globe. China, India, Japan, Australia, Malaysia and many other countries are struggling to adopt a technology that aims to revolutionize work in restaurants.

This time the news is Penny, a small robot that puts aside human appearances to focus on what's important: do a good job. Penny is a robot bartender product technology company specializing in robotics and headquartered in Silicon Valley, BearRobotics.

Its creators have worked to the Versatility is one of the strengths The robot is, Not forgetting that the PLC is designed to perform two main tasks. On the one hand, Penny care of distributing plates for tables. After the diners have finished tasting menus served, the robot also it functions as a dishwasher.

But, How does it work and how they can improve restaurant setting these mechanical assistants?

The advantages of a multifunctional controller

John Ha, former engineer of Google and co-founder of the company that has created a Penny, indicates that the waiters “they are tired, obtain a low wage, often they work without having health insurance and, Nevertheless, actually perform demanding tasks”.

Restaurants without human waiters are far from the conception Ha has in mind. His idea is to lighten the workload of staff allowing the robot waiter perform simple tasks to automate and do not require human warmth.

A) Yes, on the one hand, the waiters benefit from, for example, not having to clean the dishes; one of the main causes of shoulder injuries required by the unnatural posture and repetitive movements in tension. On the other hand, diners are also favored to be served more quickly.

Changes in the owner's benefit

In general, automation robots restaurants by waiters provides the following beneficial changes to the restorer:

  • Advertising claim, enhancement of corporate media presence and strong differentiation from traditional business. Robots have always caused fascination, and are now reality has not lessened their mystery. Many customers to establishments that have these automata with the sole purpose of self-absorbed approach to observe.
    The robots we still seem strange objects brought from the future. Media coverage of establishments that have these auxiliary automatons usually extensive, think, for example Flippy, the robot designed to properly cook hamburgers and it attracted the attention of millions of users on social networking sites during the month of March alone. All this means no mean competitive advantage.
  • Improved User Experience, reducing waiting times and more careful attention during times of great affluence. Nobody likes to wait that pasmarote to be served food, and less at a local fast food. While we concede that the waiters robots are not the optimal solution for automation in fancy restaurants, it does give exceptional service in pizzerias, hamburgueserías, Local specialized in salads, smoothies and other establishments for their similar characteristics may delegate some of humane treatment in these waiters integrated circuits.
    The size of the staff of the restaurants are dimensioned such that there is a delicate balance between expenditure for wages and the number of guests that the staff can attend; thus, to unforeseen events and special dates that despunten on average expected, The service can be affected.
    In this sense the robots waiters can prevent timeouts to dilate and the quality of care offered by diluting human waiters.
  • Reducing operating costs Restaurant. Although it has not secunde this idea, the reality is that the waiters use of robots with integrated cleaning capabilities allows downsize.
    Those responsible for these tasks can then handle other jobs that are not automated. Not to forget that all robots with which you dream to automate the world of restoration are highly specialized: Sally de Chowbotics only it makes salads, robots CafeX only prepare and serve coffee, and the Fully automatic Eatsa restaurants actually they serve only prepacked Quinoa. There are always tasks it is better to trust workers. since a genuine revolution to be properly executed would be necessary in the field of artificial intelligence. Some of these tasks are make recommendations, solve problems and manage incidents.

Controlled from a mobile app

Far from being a chimera of future implementation, stakeholders and you can see Penny hard at work. John has managed, besides their start-up California, Korean food restaurant where tasks camaraderie and cleaning of crockery and cutlery are made by the endearing robot shaped white chess pawn.

He Kang Nam Tofu House de Milpitas It has several cyber attendees from late summer 2017. Control of these robots is from waiters user-oriented mobile application what, according Ha says, it is very easy to use. The owners only have to mark key points (refreshment point, cleaning, collection, Delivery and similar) Y the robot is responsible for conducting its route efficiently as possible without bumping into other workers or customers.

“People love to interact with the robot. Especially they like to pay the bill when the robot delivers the ticket”, John explained Ha.

Clearly field tests have produced satisfactory results, therefore creating BearRobotics has already begun its expansion: the local pizzeria Amici rents a day a week services Penny. What if, you read that right, our protagonist is not owned by Amici. He and his colleagues robot waiter offer this as a service worker as, in a homologous model that is catching on among software developers.

Penny, in process improvements based on artificial intelligence

This possibility reduce the high initial cost of acquisition This robotic system for restaurants, simultaneously achieving that friction on its implementation is less. While in other establishments they weigh the advantages of these robotic assistants, the team of engineers working with has already absorbed in the complicated process of improving the unit.

Among the specifications planned for the near future include the possibility of providing a TPV Penny where customers can place their order and incorporate improvements based on artificial intelligence that allow dispense control app.

With such a promising future ... Who knows! You may soon see Penny v2 restaurants serving in our cities.

About the Author

Article by the editorial team of DiegoCoquillat.com. It has professionals both in the field of hospitality, gastronomy and tourism, and new technologies and innovation.


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