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Kea, the voice chatbot that answers the restaurant's phone and generates a 30% more sales

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Keep up to date with the latest news technological in the sector it has never been so important for restaurants. The coronavirus crisis has forced to change the traditional mode of operation and turn completely to the digital processing of these spaces.

There are many novelties that have appeared in recent months in the world of restaurants. Without a doubt, one of the most popular revolutions is the one that encompasses technology-based solutions. contactless. He delivery has also lived a kind of golden age. The growth of this market segment has accelerated even when its year-on-year increase has remained above the 10% for more than five years.

Of course, not all are revolutionary ideas. Many establishments, especially those of small or medium size, they still have a ample scope to undertake reforms based on pre-existing technology.

The enterprises are looking for ways to help restaurants to reorganize the attributions of their staff so that the workforce is dedicated to those tasks that add true value to their activity.

Kea, a company based in Mountain View (California, OF. UU.), and founded in 2018 by Adam Ahmad, Kea Cloud Inc., has launched on the market during 2020 a artificial intelligence with voice conversational capability that can handle phone requests without much difficulty.

According to sources from the technology company, the HE (Artificial intelligence) has already served more than a million customers, something not inconsiderable. The milestones of this software they go even further, However. Among the achievements of the system is the revitalization of the restaurant business volume.

The establishments that have been encouraged to have the services have observed how the number of telephone orders increased by 20%. In the case of partner pizzerias, where customers have a predilection for this telematic ordering method, the percentage increase has been even more pronounced.

On the other hand, participants in the first AI tests indicate that customer service staff have been freed from their duties and have been able to dedicate themselves to other matters. Some managers indicate that the help provided by the artificial intelligence equals about 10 weekly hours of human work. He chatbot allows better management of human resources and also does the job more efficiently.

Kea operates the same way as other chatbots intended for sales and orders, in the sense that try to optimize every transaction adding more items to each order and encouraging customers to opt for dishes with higher profit margins. A) Yes, according to preliminary results shared from Kea Cloud Inc., he software current allows to increase the volume of business around a 30% total.

The restaurant sector is going through one of the most difficult moments in its history. These additional benefits can mean the difference between closure and business continuity in many cases..

That is why some savvy investors have not been slow to understand the true potential of the new chatbot. During an EE Series A funding round. THE. led by Marbruck Investments fund of Australia, Adam Ahmad managed to obtain 10 million dollars in financing to take your project to the next level.

Entre los inversores que apostaron por la compañía están los padrinos Raj Kapoor (Lyft), Craig Flom (Panera Bread), Tony Lam (Wingstop) y Jonathan Kelly (Five Guys), así como los fondos inversores Heartland Ventures, DEEPCORE, Barrel Ventures, Streamlined Ventures, Xfund y AVG Funds.

El director ejecutivo de Kea manifestó su satisfacción con los resultados obtenidos durante la serie A. Desde el punto de vista de Ahmad, los restaurantes pueden beneficiarse enormemente de la instalación del chatbot de Kea en sus restaurantes. Esta aserción parte de la idea de que los restaurantes rara vez tienen una situación óptima de plantilla, por lo general los trabajadores del local están desbordados y el teléfono queda sin atender de forma reiterada.

La IA de Kea pone fin a este problema, aumenta las ventas, la satisfacción de la clientela y ayuda a que los costes de operación del restaurante mengüen. Todo son ventajas. Y lo mejor es que para comenzar a emplear este programa no es necesario realizar ninguna inversión inicial, pues cuenta con una versión demo disponible de forma gratuita.

Lo más probable es que Kea sea un buen complemento para la operación habitual del local. Aunque los asistentes virtuales y chatbots dejan mucho que desear, el hecho de que Kea esté basado en inteligencia artificial y que se dedique a un nicho muy bien definido como la restauración, hace que la solución funcione realmente bien de cara al consumidor. Tanto es así que hay más de 250 restaurantes en EE. UU. en los que Kea está ya operativo. Entre ellos numerosos establecimientos de reconocidas cadenas de restauración organizada como Papa John’s, Donatos y Primanti Brothers.

Gracias a los 10 millones de dólares recaudados Ahmad tiene la vista puesta ahora en una estrategia de expansión a nivel nacional. Si todo se desarrolla de acuerdo a sus planes (y de momento así ha sido), en 2021 Kea estará operativo en más de mil establecimientos dispersos por 37 estados de EE. UU. Si tienen éxito en su contienda, la siguiente frontera a sobrepasar es la de los propios Estados Unidos. En años venideros es muy probable que la expansión se realice a nivel internacional.

Si quieres conocer como funciona Kea no te pierda este vídeo:

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Sobre el autor

Artículo realizado por el equipo de redacción de DiegoCoquillat.com. Cuenta con profesionales tanto en el terreno de la hostelería, gastronomía y turismo, como en de las nuevas tecnologías e innovación.

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