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Management of humor in Hospitality


Good humor should be a corporate competencies in tourism and gastronomic enterprises, but unfortunately, I do not know any that note. In people with RC, good humor makes them more leaders and helps them find psychically well. But leaders can be like Don Quixote or Sancho Panza. Not now leptosomáticos the picnic their physical appearance, but by their difficulty or ease to laugh at almost everything and almost all.

While Don Quixote would be a serious leader, introvert, with difficulty relating to other people and aspect of having a gastric pathology, Sancho Panza would be a follower who enjoys all, laughs easily, It sits well with almost everyone and enjoy good health. In case you need to elect a head, who would you choose? I Sancho Panza, although I have enjoyed (sarcasm) some chieftain as "Don Quijote".

Having a continually grumpy boss is one of the heaviest loads that can have a person working in Hospitality. Load costing the company money in the form of low by depression, anxiety or other causes of difficult objective measurement. further, people working in front office, customers face, they can only transmit positive attitudes if they are happy in their jobs. Our experience shows us that many of these people do not enjoy those positions. But they need the money ...

Conversely, good mood is due to adopt a positive attitude to the circumstances, both positive and negative, we face throughout our lives. All leaders, in any circumstance, They should adopt a positive attitude towards solving problems and be optimistic-realistic to transmit to the other team that always exists a solution.

There are no leaders and pessimistic, if any, just follow them very pessimistic. Why leaders should have a positive attitude to condition his later behavior. Without a positive attitude, leadership eventually plummets. One of the most common expressions when we are in a good mood is laughter. Define laughter as a reflex in which fifteen facial muscles contract at once. Accompany laughter with spasmodic breathing and irrepressible staccato sounds more or less contagious.

It is healthy for our emotional health laugh at ourselves (A) Yes, We were never short of reasons to laugh). Good leaders usually do, They have since found that good humor about people. And they must be close to both his followers and customers.

Good humor should be a medicine that the leader must take every morning before coming to the company. Some of the reasons are advised to follow this maxim:

  • Worry about what is right. As the word itself says, "Pre-deal" in dealing before what we should. Think positive and get ready for the worst. Almost always gives good results.
  • Good humor and laugh at himself makes us closer to those around us.
  • Good humor represents the team. One of the most important roles of a leader is to transform the group into team through cohesion.
  • Good mood favors change adaptation
  • Delicately and through the good mood, we can present unflattering ideas for computer components.
  • Good humor serves to reduce the frustration of the perception of our limitations.
  • Good ironic humor can disarm the verbal attacker who tries to challenge our emotional balance.
  • Good humor makes us look better people. This thought is Ernest Hemingway.
  • Good humor makes us more resistant to negative stress (technically, DISTRES) and subsequent anxiety.
  • Good humor helps improve our physical and mental health. Until scientists get pills against sadness, laughter is almost always effective therapy. See hundreds of thousands of entries has the word "laughter therapy" on the Internet.
  • Be patient and increase their resilience: things do not often go as expected (hardly ever).

Experience British explorer Ernest Shackleton as an expedition leader in Antarctica 1914, It is one of the most interesting as an example of leadership based on optimism survival in extreme situations. If you are directly responsible for others, count how many times smiles or laughs with them in a day. If it is not, count the times your direct boss does.

If the "normal" children up 10 smile or laugh about years 300 times a day, adults we reduce this amount to less than 100 (considerably less, most days). But we can also find leaders with serious rictus at all times, overwhelmed by their responsibilities, overwhelmed by their continuous decision making. They may have damaged the right frontal lobe of the brain, where is the sense of humor. Or maybe, simply, they come big suit.

About the Author

Undergraduate and graduate professor at various Spanish and Latin American universities (Mexico, Costa Rica and Ecuador). corporate trainer specializing in management skills: recruitment and selection of talent, weather, stress, team leadership, negotiation, Training of trainers, emotional intelligence ...


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