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3D cameras avoid contact in restaurants

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For a few months the cantinela in the media does not get out of jack, horse and king. Representing in this case the cards social distancing, extreme hygiene measures and precautionary criteria.

This being so it is no wonder that now that the restrictions have been somewhat relaxed, a not inconsiderable percentage of potential consumers do not feel comfortable with the idea of ​​returning to their normal life. And in this normal life is included, Of course, one of the favorite pastimes of the Spanish, meet in a bar with friends to have a beer and some tapas or visit the restaurant with the family to enjoy a special meal.

And is that before we really return to the starting point where we were in February 2020, restaurants will have to fight fear and mistrust. This is something that professionals in the sector cannot achieve with mere words, they have to put all the meat on the grill to guarantee that the salons of their establishments are safe. Only under these conditions will the flow of customers return to what we were used to before the coronavirus crisis.

Concepts appear all over the world innovative that allow to improve the operation of the restaurants while we learn to live with the virus of the COVID19, waiting for a treatment or vaccine to wake us up from this nightmare. Some of the most interesting ideas go through the use of 3D cameras to minimize the number of elements of the restaurant furniture with which the user comes into contact.

As is well known, he coronavirus SARS-CoV-2 can survive several days on surfaces it reaches. Depending on the material, texture, exposure to UV rays and chemical agents used during disinfection, virus inactivation time can range from a few minutes, up to a week or more. And although the pathogen does not access our body directly through the skin, contact with the virus is problematic because often our hands go to the mucous membranes of the face (boca, nose and eyes for example) they can be a dangerous access route for the coronavirus.

Thus, limiting the number of surfaces touched by customers is a step in the right direction. And a very effective one, said passage is.

After the restaurant has already relocated the tables in the lounge to ensure sufficient distance between visitors, when the establishment already has enough hydroalcoholic gel and sanitation protocols for every corner, it's time to think beyond preset frames.

3D cameras are a sophisticated piece of optical technology that can bring the experience contactless to a new level. There are several ways in which these cameras have a place in the restaurant.

One of the most obvious are the autopedido kiosks. These devices appear more and more frequently in organized restoration chains. It is no surprise because they relieve the queues, They reduce the waiting times that customers have to deal with and improve the economic performance of the premises by promoting that the orders placed contain more items or these are higher profit margins..

Nevertheless, with all its pros, self-order kiosks have now become an object of fear for visitors, and also a nuisance for restaurant staff who are forced to clean their touchscreen between use. The solution? Face recognition with 3D cameras and chatbots conversational voice. Thanks to facial recognition the customer can be quickly identified and their order history presented on screen. Payment also becomes trivial if used digital wallets with confirmation by facial recognition. And the chatbots allow more complex actions to be carried out without having to put your hand on the device at any time.

The robotics as a waiter It is another of the fronts that also benefits greatly from 3D cameras.. On the one hand, they allow AI to understand the environment through which they run, identified obstacles, collection points and destination of the command they carry. All this contributes to the work of automata, that they will make fewer mistakes and execute their task in record time.

On the other hand, 3D cameras also facilitate stricter compliance with social distancing measures imposed by the administration. For example, with an area camera installed on the ceiling of a dining room and a software capacity control based on artificial intelligence you can know at any time the number of people present in the room, how these are grouped, move or interact with each other; and act if necessary. All these data can be used in pursuit of greater protection within the walls that make up the restaurant.

Not all 3D camera applications are closely related to customer security. In these complicated times immediately after the peak of the pandemic restaurants are forced to remove all possible inefficiencies. This also affects workers and management tasks that take place in the business.. 3D cameras can be used to eliminate some obligations that traditionally fell on the manager of the premises, such as controlling the entry and exit of workers, the arrival of suppliers to the restaurant and similar situations that do not add value directly to the activity and it is better to automate to dedicate the time freed up to more productive matters.

It is clear that the potential of 3D cameras is immense, However, The technology has still been little explored outside of some applications that are integrated from the factory, such as the latest generation of self-order kiosks.. In any case, it is interesting to know the possibilities they offer for, as far as possible, implement them in our premises. The goal must be at all times ensure the health of customers, only then can we once again enjoy a healthy economy.

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Article by the editorial team of DiegoCoquillat.com. It has professionals both in the field of hospitality, gastronomy and tourism, and new technologies and innovation.

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