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The 16 Hospitality types of happiness that every boss should know


In Hospitality, people who are in front of customers They must transmit at all times a positive attitude, explicit through some behaviors focused on solving any issues that have a positive impact on their experiences, while in our establishments.

At this point the question arises key: How are we happy each of us?

scholars like Martin Seligman (Albany, NEW, 1942), creator of the concept "learned optimism", says two things about happiness: to be happy we must focus more on our strengths in our weaknesses and there are many kinds of happiness. Each person drinks in a variety of sources to achieve "their" own happiness. People can become happy by very different paths, even opposed.

Precisely, The aim of this article is to find out what (normally, are several) from sixteen kinds of happiness defined They are the ones that allow us to achieve "ours".

Continue focusing on the concept of happiness from the perspective of Hospitality, Then I came to some conclusions and ended with an epilogue that is linked to the last article, whose theme was the relationship between leadership and good humor.

Kinds of happiness

Sixteen kinds of happiness are referred to: social, familiar, the entrepreneur, competitive, physical, cooperative, intellectual, hedonist, rhythmic, contemplative, devoted, fictitious, hysterical, forced, masochistic and risk.

At the same time, these sixteen kinds of happiness They are grouped into three main sections, namely: Congratulations positive, neutral and destructive.

Within Congratulations positive we find seven types: social, familiar, the entrepreneur, competitive, physical, cooperative and intellectual.

As neutral happiness, we have the following six: hedonist, rhythmic, contemplative and devout, hysterical and fictional.

By last, within destructive congratulations the remaining three: forced, masochistic and risk.

Let's see each one of them, starting six Congratulations positive.

1.- social happiness. People who are happy making happy his fellow. To get it, transmit optimism to those around them and are easy to smile. They are so good people that some of their peers take advantage of them. Especially, If you do not know how to say "no".

Smile, in general, benefits our body as releases endorphins, having analgesic properties. Likewise, the part of the brain that controls emotions pleasurable (as laughter) You can stimulate immune system activity. Thus, people who do not smile are more prone to disease because of its low defenses.

2.- family happiness. People who need constant or frequent contact with parents, brothers, uncles, cousins, etc. Throughout life, This kind of happiness is transformed: It is cohabiting, you have children (greatly influences the maternal or paternal instinct) and grandchildren care. In necessary case, family members may be replaced by friends. Social networking sites like Facebook it's an example.

3.- Happiness entrepreneur. People who enjoy competing with himself, by creating their own businesses and companies. Usually they know each other well and point toward their goals more developed skills. although fail, They are persistent and they try again. They are happy and, controlling your time and your destination.

4.- competitive happiness. Unlike previous, competitive people are happy when they beat a rival, as they compete against others (it is easier to compete against oneself).

5.- physical happiness. People who find happiness through any physical activity. They need to practice some sport in line with their preferences, aptitudes, age, etc.

6.- cooperative happiness. Very sociable people who are happy working together. In this context, it should differentiate between "Panda" (1+1< 2), "Group" (1+1=2) and team" (1+1>2). Often correlate directly with the social happiness.

7.- intellectual happiness. People who achieve happiness through any artistic expression, scientific or research. Right now, anyone should be intellectually active and continue to study throughout their working lives to keep employability.

Congratulations positive that should have anyone who, in Hospitality, They work ahead of customers are: social (essential), cooperative (essential) and intellectual (desirable).

After defining the seven positive congratulations, we focus on the six neutral happiness: hedonist, rhythmic, contemplative, devoted, hysterical and fictional.

8.- hedonist happiness. People who find happiness through biological pleasures: food, beverage, cult of the body…

9.- rhythmic happiness. For some people, any human activity in which the compass intervene, It has the power to lead them to a sense of euphoria. Our own life is under rhythmic control: cardiac and respiratory (heart and lungs). Since our mother sways us in his arms and cradle, We sing songs, when we grow follow the beat of a song with the palms or dominant foot. For example, dancers, musicians and singers are happy through rhythm.

10.- contemplative happiness. People who enjoy meditating. Achieve inner peace (happiness) through introspection. For example, ascetics, hermits and religious orders without outside contact and vow of silence.

11.- devout happiness. happiness to a higher being achieved by worship. These people have a blind faith, which leaves no room for analytical reasoning, scientific debate or common sense. The psychological interpretation tells us that returns to child safety in which the all-powerful parent is replaced by an invisible being that everything can.

12.- fictitious happiness. dreamers who are happy when they flee from reality. To get it, They use various means: TV, fantastic readings, role playing games. Since some years, technology facilitates this kind of happiness.

13.- hysterical happiness. Hysteria is not a disease or a mental disorder, It is a personality type, a way of understanding the world neither better nor worse than showing neurotics, depressive or obsessive. In general, They are people who find their happiness drawing attention in all its many manifestations: Dress Style, speaking, to behave ...

None of the six neutral congratulations are necessary to transmit positive vibes to our customers.

By last, We see the three destructive congratulations: forced, masochistic and risk.

14.- forced happiness. It is achieved through legal drugs (café, tobacco, Alcohol and some medications) and illegal (opio, heroin, cocaine…).

15.- masochistic happiness. It is the antithesis of hedonistic happiness, as it is typical of people who enjoy pain itself, whether physical or mental. There are health fanatics, diets… For example, it is clear that the human race evolved from being pure vegetarian (voluntary, unforced), but by being omnivorous.

16.- Happiness risk. Some people find happiness at risk. They are happy to pass each time a little more the challenge posed. Play sports like bungee jumping, paragliding or parachuting or, They are addicted to casino games or slot machines. His philosophy of life is summarized in the following sentence: "Measures life by the things you breathtaking, not for the times you breathe ".

As is the case with the six neutral congratulations, the three negative congratulations are not necessary (Fortunately) to transmit positive vibes to our customers.

In any case, the previous exhibition allows us to know all kinds of happiness, outside our job, They can help us to be happy.

Features of happiness

  • Happiness should not be the purpose of our life. It is an attitude toward what happens to us. Not all people react the same way to the same event.
  • Happiness is a consequence, not a reward.
  • Happiness is fleeting, It has height what it lacks in length.
  • Happiness is elusive, It is not achieved because they pursued hard. It comes when you least expect it and goes without warning.
  • Happiness is not success. happiness is achieved when you want what you have (whether little or much) While success is achieved when you get what you want (sooner, best).
  • Happiness lies, In most cases, in simple things. Although the "simple" concept is very subjective.
  • Happiness is multiplied when shared with colleagues and customers.
  • Happiness can not be bought. If so, the people who appear on the list published by Forbes magazine (www.forbes.com) always be happy.


Happiness and personality are closely related. We all have a different predisposition to be happy and if we measured at school, we would see that there are individuals with an eight out of ten (having enough to live), while others would remain a 3 (having everything in life).

The first type belong the optimistic extrovert, cheerful and carefree compensation is in almost everything he does or happens.

The opposite end would be the pessimistic introvert who always sees the worst of every situation. Even if I have pleasant experiences, you will discover a terrible mistake to nullify the positive.

Personality is the sum of temperament inherited (20%) and character (80%), which it evolves according to the four environments in which we live from birth: familiar, school, social and labor. During the first ten years of life, Family and school are key to building our personality, as I consider most important I lived it inherited.

So, If we want to enjoy as long as possible Happiness, we enjoy as long as possible a pleasant peace of mind, interrupted by moments of intense happiness.


Happiness and optimism often go hand in hand. Thanks to this, human civilization is continuously evolving. What did you say Helen Keller (Alabama, USA, 1880-1964) in his book Optimism (1903), "No pessimist has discovered the secret of the stars, and sailed uncharted seas ".

Helen Keller He was deaf and blind to 19 months by a fever. These sensory impairments did not prevent him from being the first deafblind person to graduate from college, nor they prevented him from being happy and help other sensory poor throughout his life, written eleven books, countless articles and giving lectures around the world.

About the Author

Undergraduate and graduate professor at various Spanish and Latin American universities (Mexico, Costa Rica and Ecuador). corporate trainer specializing in management skills: recruitment and selection of talent, weather, stress, team leadership, negotiation, Training of trainers, emotional intelligence ...


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