In addition to having a clear and proven strategy in place to enforce social distancing within the premises, minimizing contact surfaces within restaurants has become one of the most important objectives when it comes to safeguarding public health in the restaurant sector.
To reduce the number of points where surface contamination can take place, all kinds of contactless initiatives are emerging that cover from the autopedido kiosks typical of fast food chains, to the traditional menus that are usually delivered to diners in lifelong restaurants.
The moment the order is placed is one of the most critical. The automation of this process has very positive repercussions for consumer user experience, that you appreciate not having to wait too long to request the preparation of your food and also breathe easy knowing that there are less likely to be errors with the command, by keeping the number of intermediaries between sending and receiving data to a minimum.
But the shorter service times and the reduction in the incidence of errors also have a clear economic component that the restaurant cannot miss..
So that, it is not viable, once checkout kiosks or any other similar solution have been installed on tables or boxes, return to the letters and menus sung of always. We thus reached a complicated situation, imposed by coronavirus crisis, well the continuous use of touch screens is a gap in the hygiene of the premises.
To eliminate this problem, one of the solutions being explored are the terminals with projected menus. Far from being an ideation taken from some science fiction movie, it is actually a technology available to many restaurants that is based on image projection.
And together with these types of solutions, lots of young start-ups emerge in the market offering another way: telematics. Is the case, for example, from Paytronix, a company that offers a system through which you can consult menus, place orders and even pay with your mobile. His solution has been called Contactless Dining.
But it is not the only one that has reached the market. Based on QR code scanning, the application Contactless Ordering from paid has similar advantages. further, communication between the restaurant staff and the customer is done through the app mobile, so that social distancing is guaranteed at all times. A benefit is even added for restaurants, how hard times are you going through now. It is about the absence of commissions for certain types of orders.
To Paytronix and Allset we must add other players who have seen in the new market needs an unexplored niche from which they can profit while helping the restaurant sector, whose importance at national and global level is critical in economic terms. One of the last start-ups to arrive at this select club is Zupple, that with your application Menu Anywhere On-Premise Contactless Ordering, offers a full control of the experience contactless in the restaurant to user.
Other similar solutions are in development. Recently Bbot has received three million dollars in financing to create another product with similar characteristics. And it is that although apps paytronix mobiles, paid, Zupple and Bbot are basically the same in their background, there is still a lot of room for improvement. It is not yet clear which of these programs will be preferred by restaurant customers.
There is always the possibility of invading our mobile terminal with bloatware not be an option. Many phone users do not have the latest models and this can limit the number of people who can benefit from the contactless restoration experience.. On other occasions the incompatibilities may stem from the operating systems or from the requirements of Google Play one to Apple Store. Although less common, there are also people who doubt the privacy and security of these modest apps mobile, so they are reluctant to install the software.
It is because of that other avenues such as holography are being explored.
Hand Holo Industries, a California-based company (OF. UU.) and more than four decades of history as a developer, manufacturer and supplier of electronic systems with high disruptive potential (microchips, Mechatronic, computer processors, programs, smart cards and fabrics, autonomous driving systems and others), now comes a holographic self-order kiosk that promises to revolutionize the way we interact with these devices, further limiting the contact surfaces in the premises while ensuring impeccable service and reducing the time that the establishment's staff dedicate to keeping the restaurant sanitized.
In Holo Industries they have managed to create a communication interface between the electronic system of the kiosk and the client totally ethereal. Employing a holographic plate ASKA3D de Asukanet, firmware developed expressly for the application that concerns us and optical sensors, the interactive menu has been projected in the air, completely eliminating contact surfaces.
It is one of the few holography applications used in restoration today, and it is certainly an ingenious solution to a serious problem that is hitting the restaurant world right now..
Together with the self-order kiosks with projectors, This methodology promises to make our salons more reliable places that return safety to the average consumer. Only by offering a truly safe space can the sector overcome the difficulties that this pandemic has unexpectedly caused.
Although holography, the projection of interactive menus or mobile applications for orders and payments contactless they can't fix the situation Leg, It is expected that a combination of all these innovative technologies can completely alleviate consumer distrust when making their order personally at the checkout or through a self-order kiosk.