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Table rotation and time optimization: juggling of hoteliers in times of COVID-19

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00We have been living with him for more than a year SARS-2 And it looks like we still will for some time to come. Although the vaccination rate in recent weeks is gaining traction, events in recent months invite us to be cautious.

This caution translates into the world of hospitality in a search for solutions technological to the pandemic. The idea has permeated that there is no possible panacea. That the restrictions applied in bars, cafes and restaurants probably won't get up until late summer. That if we want to make cash, we will have to find a way to optimize restaurant performance by strictly complying with capacity limits and social distancing recommendations stipulated.

Since the number of guests that the premises can host has been reduced, You only have the option of speeding up the service if you want to serve the same volume of customers. Traffic in restaurants has decreased slightly, but there are still rooms that can get crowded. To avoid exceeding the capacity of the establishment, hoteliers are reviewing if there is room for improvements in their table turnover rate through Hospitality Software that help to save service time.

However, as usual, the most disruptive asset in the restaurant environment is technology. The table turnover rate is no exception. In Long Range Systems, a company that offers technology solutions for restaurants in the US. UU., quantified how much time passed between customers sitting at their table and the time their order was taken. Based on data from 8500 restaurants, they discovered that, average, get lost 23 minutes in this process.

In a meal shift this can make the difference between serving two groups per table or three. That is to say, Acting on this inefficiency can increase by 50% the performance of the premises.

This is where technological solutions come into play. Take as an example Pikotea Software, a holistic tool for hospitality businesses developed in Spain. It is a management software hosted in the cloud that allows to provide the premises with a digital menu accessible from the app mobile. The customer can place his order as soon as he has decided, no long waits or inefficiencies in service. further, the information comes directly to the kitchen after validation of the restaurant, improving communication between the different business areas. Another great benefit is that reduces times and also minimizes possible errors.

The functionality of the Autopedidos integrated in the app is what allows to implement this methodology in the local. According to the statements of the company, the time spent on each service can be reduced by until 26 minutes, serving also, in an ideal way of customer loyalty. A value consistent with previously mentioned LRS findings.

Customer satisfaction increases twice. In addition to substantially shrinking waiting times, Picotea also adds to the philosophy contactless. This minimizes unnecessary contacts in dining rooms and terraces. This helps visitors feel more secure and trust the measures implemented.. In consecuense, they are more likely to return in the near future. The population longs for normality pre-COVID-19, but they will not be encouraged to consume outside the home if they do not have a trustworthy place to go.

In addition to these types of high-value tools, organization experts recommend applying some of the following measures to improve restaurant workflow:

  • Encourage collaboration between staff when working on a command
  • Take orders by table and not by person, it is advisable to wait until all the members of the group have placed their order before starting to prepare it
  • Minimize the number of visits to a table
  • Accept payments from app restaurant
  • Promote reservations online with pre-established commands before the arrival of the diner
  • Analyze monthly sales to detect items that negatively inflate the table turnover rate through systems that extract relevant information.
  • Prepare the ingredients before the meal shift begins
  • Optimize the menu by reducing the number of options and facilitating their quick discovery

Regarding this last point, it is evident that traditional cards are not up to the task. Digital menus allow you to quickly change listed items, your position, your visibility, associated images, their descriptions and even the languages ​​in which they are offered. In this way, it is possible to speed up the service a little more and once again we do without an object that has been handled by everyone..

The potential of the digitization in the restaurant, either through tools such as Picotea u with specific applications, is immeasurable in these difficult times for the hospitality industry., It is important that the hotelier knows their needs and points to improve in order to hire the best software in order to continue moving forward.

About the Author

Article by the editorial team of DiegoCoquillat.com. It has professionals both in the field of hospitality, gastronomy and tourism, and new technologies and innovation.

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