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The 7 main applications of artificial intelligence in restaurants in 2021


The artificial intelligence and the machine learning are two programming methodologies that allow the software improve your efficiency over time. The more the tool in question is used, you better do this your job.

Although there is still a long way to go for the smart adjective to make true sense, in recent years we are witnessing real progress in this field. A) Yes, AI's access barrier is decreasing, and the number of specific applications has skyrocketed.

These applications affect the entire socio-economic fabric of the planet, and hence, restaurants are also benefiting from the revolution. In particular, there are seven points that are receiving the most attention from AI developers. Let's see what they are.

1.- Sales forecasting and predictive planning

The Weather, the big events that take place around the restaurant's location, the working hours of the nearby offices, the number of families versus single people, the traffic, economic sentiment on social media and news ... All these parameters affect sales in a restaurant. It is virtually impossible for the restorer to quantify how each of these aspects contribute, so it is necessary to use a different methodology if you want to take advantage of this information.

Machine learning, one of the main modules that make up AI, allows the software connect the dots that, from a human perspective, they seemed not to be there. In this way the restorer can obtain understandable predictions with which to manage your supplies, menu or prices.

2.- Manage human resources

With staff who come and go at different times, part-time workers who are only available for certain hours of the day and multiple other complications arising from the need to replace employees at high speed, artificial intelligence already offers a way to control all the typical functions of a human resources office without perishing in the attempt. Leaving these tasks in the hands of an AI consumes much less time, makes fewer errors and can even help optimize the operation of the premises. further, in places with strong worker protection legislation, AI can avoid legal problems.

3.- Virtual assistants

What initially appeared as a curiosity for techies it is slowly but surely becoming an element of many modern homes. Virtual assistants like Google Home O Alexa Amazon they are very useful for individuals, but they are even more so for companies. In addition to a additional way to manage customer relations or online orders, restaurateurs can use virtual assistants to automate processes by voice or interact with different smart appliances that are in use in the establishment.

4.- Marketing prediction

He marketing digital it seems simple until you start to delve into it. When small complications emerge and the results of an action are no longer so clear, it is the ideal moment to resort to artificial intelligence.

In this way you can test the promotions, offers and other temporary discounts, for example, to know in advance what is the foreseeable economic effect of this type of overexertion.

Similar tools can also be used in social networks to optimize our publications and harvest as many interactions as possible.

5.- Point of sale terminals and inventory control

A good integration between the establishment's point of sale terminal and artificial intelligence allows a real time monitoring of the dishes that come out of the kitchen. This in turn translates into knowing the state of the pantry at all times.

With a good communication system installed, it is possible to buy in real time what needs to be replaced, and it can also be done for the lowest possible price at instantly compare across different providers.

This technology reduces inefficiencies, eliminates the need for a human person to perform management tasks and also minimizes the incidence of errors or omissions. Did anyone forget to order a certain ingredient? If an AI is used that is a mistake of the past.

6.- robotics

The robotics begins to gain a foothold in many restaurants. This can be implemented in a thousand and one ways. For example through automated vending machines, robots camaraderie, articulated arms in the kitchen, androids at reception or autonomous vehicles for home delivery of orders.

AI is an integral part of these solutions. Without it, robots would function in a much less versatile way. AI for robotics is already used in various restaurants, Y we will see her more and more times, because robotics will expand during this decade with great force throughout the world.

7.- Self-order kiosks

The first autopedido kiosks endowed with artificial intelligence. Often identify the customer and are based on their previous consumption history to maximize their new order. He software employee on these occasions also uses local big data to cross them and improve their proposals. Fast food chains that are already using this new generation of self-order kiosks report significant benefits.

AI is one of the technologies that energize the digital transformation of this restaurant 2020, and will certainly continue to do so for years to come.

About the Author

Article by the editorial team of DiegoCoquillat.com. It has professionals both in the field of hospitality, gastronomy and tourism, and new technologies and innovation.



  1. Artificial intelligence is here to stay and may be more necessary now than before. Bookline offers a virtual assistant who answers the phone in the restaurant and automates reservations. Very useful for when the restaurant is closed or during the shift and you can't cope!

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